Privacy Policy

Last Updated: March 15, 2025

At Neoprtal, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our event budget planning services. We're committed to being transparent about our practices and giving you control over your data.

Information We Collect

When you use our platform, we collect different types of information to provide you with better service. Here's what we gather:

  • Account Information: Your name, email address, phone number, and company details when you register
  • Event Data: Budget details, event specifications, vendor information, and project timelines you create
  • Usage Information: How you interact with our platform, features you use, and time spent on different sections
  • Technical Data: IP address, browser type, device information, and cookies for platform functionality
  • Communication Records: Messages you send us through support channels or contact forms

How We Use Your Information

We use your information to deliver and improve our event budget planning services. Your data helps us personalize your experience and provide relevant recommendations.

We never sell your personal information to third parties or use it for purposes unrelated to our services.

Specifically, we use your information to:

  • Create and maintain your account
  • Process your event budget planning requests
  • Send important updates about your projects
  • Provide customer support and respond to inquiries
  • Improve our platform features and user experience
  • Ensure security and prevent unauthorized access

Data Storage and Security

We take data security seriously and implement multiple layers of protection. Your information is stored on secure servers in South Korea, with encryption both in transit and at rest.

Our security measures include:

  • SSL encryption for all data transmission
  • Regular security audits and vulnerability testing
  • Access controls limiting who can view your data
  • Automated backup systems with disaster recovery
  • Employee training on data protection protocols

While we use industry-standard security practices, no system is completely immune to risks. We continuously monitor and update our security measures to protect your information.

Your Rights and Choices

Under South Korean data protection laws, you have several rights regarding your personal information:

  1. Access: Request a copy of the personal data we hold about you
  2. Correction: Ask us to update or correct inaccurate information
  3. Deletion: Request removal of your personal data from our systems
  4. Restriction: Limit how we process your information
  5. Portability: Receive your data in a machine-readable format
  6. Objection: Object to certain types of data processing

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and verify your identity before processing.

Data Sharing and Third Parties

We work with carefully selected partners to provide our services, but we maintain strict controls over how your data is handled.

We may share your information with:

  • Service Providers: Cloud hosting, payment processing, and analytics services under strict data protection agreements
  • Legal Requirements: Government authorities when required by law or to protect our rights
  • Business Partners: With your explicit consent for specific integrations or features

All third-party providers must meet our data protection standards and are prohibited from using your information for their own purposes.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations. Here are our retention periods:

  • Active Accounts: Data retained while your account remains active
  • Inactive Accounts: Deleted after 24 months of inactivity
  • Project Data: Archived 12 months after project completion
  • Support Records: Maintained for 36 months for quality assurance
  • Legal Requirements: Some data may be retained longer if required by law

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. These help us remember your preferences and analyze how you use our services.

Types of cookies we use:

  • Essential Cookies: Required for basic platform functionality
  • Preference Cookies: Remember your settings and customization choices
  • Analytics Cookies: Help us understand usage patterns and improve our services

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

International Data Transfers

While our primary servers are located in South Korea, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to South Korean data protection standards.

All international transfers comply with applicable data protection laws and include contractual protections for your personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your data rights, please contact us:

Email: [email protected]

Phone: +82422524229

Address: Neoprtal
Chonju, 165번지 Masan-ri, Naesu-eup
Cheongwon-gun, Chungcheongbuk-do
South Korea

Your trust is important to us. We're committed to protecting your privacy and being transparent about our data practices.